Serenza Queen Mattress – 34cm Euro Top 5-Zone Pocket Spring
🚚 FREE Metro Delivery on Most Furniture*
Additional delivery charges apply to WA, TAS & NT and will be shown at checkout.
Regional, rural and remote delivery charges may apply. See our Shipping Policy.
🇦🇺 Australian-Owned & Operated
🔒 Secure Checkout & Trusted Payments
🚚 Tracked Australia-Wide Delivery
💬 Friendly Australian Customer Support
✓ 12-Month Warranty on Furniture Products
✓ 5–10 Year Warranty on Mattresses
Shipping Policy (Australia)
Thank you for shopping with Greenora Living. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy before placing your order.
Order Processing
All orders are processed within 1–5 business days (excluding weekends and public holidays).
Products may be shipped directly from our trusted suppliers and fulfilment partners. Processing times may vary depending on product availability, warehouse location, and carrier networks.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Estimated Delivery Timeframes
Estimated delivery times are:
Australia: 5–8 business days after dispatch
Please note:
- Delivery timeframes are estimates only and are not guaranteed.
- Delays may occur due to supplier processing, carrier networks, weather events, or peak shopping periods.
Shipping Costs
We are pleased to offer FREE metro delivery on most furniture orders across Australia, with shipping already included in the advertised price where applicable.
Some regional, rural, and remote locations may incur an additional shipping charge due to carrier surcharges or limited service availability.
If an additional shipping fee applies to your delivery address, we will contact you before processing your order. You will have the option to:
- Proceed with your order by accepting the additional shipping charge, or
- Cancel your order for a full refund.
No additional shipping charges will be applied without your approval.
Some non-furniture products and selected suppliers may have separate shipping arrangements, which will be clearly displayed on the product page or at checkout.
Tracking Information
Most orders include tracking information.
Please note:
- Tracking details may take several business days to become active after dispatch.
- Some suppliers or carriers may provide delayed or partial tracking updates.
- If your tracking does not update immediately, please allow additional time for the carrier or supplier to update the shipment.
Split Shipments
If your order contains multiple products, they may be shipped separately from different suppliers.
As a result:
- Items may arrive on different days.
- You may receive multiple tracking numbers.
- There is no additional shipping charge for split shipments where free delivery applies.
Incorrect Shipping Address
Please ensure your delivery address is correct before completing your order.
Greenora Living cannot accept responsibility for orders that are:
- Delivered to an incorrectly supplied address.
- Returned due to incomplete or invalid address details.
If an order is returned to the supplier because of an incorrect address, additional shipping charges may apply to resend the item.
Lost or Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us at: support@greenoraliving.com.au
We will work directly with our suppliers and shipping partners to investigate your delivery.
Packages delayed due to courier networks, weather conditions, or other circumstances outside our control are not considered lost until confirmed by the shipping carrier.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
We may be able to accommodate a request before the order enters processing or is dispatched.
Once an order has entered processing or has been dispatched by the supplier, changes or cancellation may no longer be possible.
This does not affect any rights or remedies you may have under the Australian Consumer Law.
Please refer to our Returns & Refunds Policy for information about eligible returns after delivery.
Australian Deliveries Only
Greenora Living currently delivers within Australia only. We do not currently offer delivery to New Zealand or other international destinations.
Your Rights Under Australian Consumer Law
Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law (ACL).
If a product does not meet the consumer guarantees that apply under Australian law, you may be entitled to a remedy depending on the circumstances.
If you have any questions about shipping or delivery, please contact our Customer Support team at support@greenoraliving.com.au. We are always happy to assist.
Change-of-mind returns are accepted within 14 days of delivery, subject to eligibility and conditions. Please read our Returns & Refunds Policy before ordering.
Mattress purchases: Mattresses removed from their original sealed or vacuum-sealed packaging cannot be returned for change of mind. Your rights under Australian Consumer Law are not affected.
PRODUCT DESCRIPTION
Upgrade your nights with the Serenza Queen Mattress, a 34cm euro top pocket spring mattress built for balanced, everyday comfort. With a 6.5 medium-firm feel, it pairs a cushioned euro top and high-resilience foam with 5-zone independent pocket springs, so you get plush softness on top and steady support underneath.
Independent springs help reduce partner movement across the bed, while two rows of reinforced 2.3mm edge coils give you a firmer, more stable feel right to the sides. Breathable knitted layers encourage airflow, and the white quilted surface with contrasting black edging gives the queen mattress a clean, contemporary look that suits modern Australian bedrooms.
Key Features
- ✔ 34cm deep profile for a substantial, hotel-style look
- ✔ Cushioned euro top with a jacquard knitted finish
- ✔ 6.5 medium-firm feel for balanced everyday comfort
- ✔ 5-zone pocket springs for targeted body support
- ✔ 768 independent coils help minimise partner disturbance
- ✔ Reinforced 2.3mm edge coils for firmer perimeter support
- ✔ High-resilience foam for supportive cushioning
- ✔ Breathable knitted layers encourage airflow
- ✔ No assembly required, delivered in one package
- ✔ 5-year warranty
Why You'll Love It
- Comfort without compromise: soft euro top feel with zoned spring support beneath.
- Sleep undisturbed: independent pocket springs help keep movement on your side of the bed.
- Use the whole surface: reinforced edges feel steadier when sitting or sleeping near the side.
- Ready from day one: no assembly, just unpack and make the bed.
Perfect For
- ✔ Couples who want less motion transfer
- ✔ Master bedrooms and guest rooms
- ✔ Family homes and apartments
- ✔ First-home buyers upgrading their bedroom
- ✔ Contemporary and minimalist interiors
Specifications
- Size: Queen
- Dimensions: 203 x 153 x 34cm
- Thickness: 34cm
- Firmness: 6.5 / Medium firm
- Number of coils: 768
- Support: 5-zone independent pocket springs, reinforced 2.3mm edge coils
- Comfort layers: Euro top, high-resilience foam, breathable knitted fabric
- Assembly required: No
- Packaging: 1 package
- Package contents: 1 x euro top mattress
- Warranty: 5 years
- Safety note: Not suitable for children under 3 years of age
Delivery & Shipping
Orders are typically processed within 1–5 business days, with Australia delivery estimated at 5–8 business days after dispatch. Free metro delivery applies to most furniture orders where applicable, and any WA, TAS or NT delivery charges are shown at checkout before you pay. Timeframes are estimates and delays can occur.
Please note: for hygiene reasons, mattresses removed from their sealed packaging can't be returned for change of mind. Your rights under Australian Consumer Law are not affected.
Shop With Confidence
- ✔ Australian owned online store
- ✔ Carefully selected quality furniture
- ✔ Australia-wide delivery
- ✔ Secure checkout
- ✔ Friendly customer support
- ✔ Easy returns process
- ✔ Premium furniture curated for Australian homes
FAQs
What are the dimensions of the Serenza Queen Mattress?
It measures 203 x 153 x 34cm.
How firm is it?
It has a 6.5 medium-firm rating, balancing a cushioned euro top with supportive pocket springs.
Is it good for couples?
Yes. Its 768 independent pocket springs help reduce movement transfer, so you're less likely to feel your partner move.
Does it need assembly?
No assembly is required. It arrives in a single package.
Does it have edge support?
Yes, two rows of reinforced 2.3mm edge coils give a firmer perimeter.
Is there a warranty?
Yes, it comes with a 5-year warranty.
Can I return it if I change my mind?
Mattresses removed from their sealed packaging are excluded from change-of-mind returns for hygiene reasons. Australian Consumer Law rights still apply.
How long does delivery take?
Processing is usually 1–5 business days, then 5–8 business days for delivery after dispatch (estimates only).
- In stock, ready to ship
- Backordered, shipping soon
