Return Policy - Easy and Hassle-Free Returns

Return 

Thank you for shopping at Greenora. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Returns

You may request a return within 14 days of receiving your item.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a return.

Non‑Returnable Items

Certain types of items cannot be returned, including:

• Gift cards

• Clearance or final sale items

• Personalized or custom‑made products

• Items damaged due to misuse or improper handling

Return Process

To initiate a return, please contact us at  info@greenoraliving.com  with your order number and reason for the return. We will provide instructions on how and where to send your item.

Please do not send items back without contacting us first, as they may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping costs are non‑refundable. If you receive a refund, the original shipping cost (if any) may be deducted.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can resolve the issue promptly.

In such cases, we will offer a replacement, exchange, or full refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again

• Contact your credit card company (it may take time before your refund is officially posted)

• Contact your bank for processing times

If you have done all of the above and still have not received your refund, please contact us at info@greenoraliving.com.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@greenoraliving.com.

Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: info@greenoraliving.com