Shipping policy

 

Shipping Policy (Australia)

Thank you for shopping with Greenora Living. We are committed to making your delivery experience as simple and reliable as possible.

Greenora Living currently delivers within Australia only.

Order Processing

All orders are processed within 1–5 business days (excluding weekends and public holidays).

Products may be dispatched directly from our trusted suppliers and fulfilment partners. Processing times may vary depending on product availability and dispatch location.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Estimated Delivery Timeframes

Estimated delivery time within Australia is generally:

5–8 business days

Please note:

  • Delivery timeframes are estimates only and are not guaranteed.
  • Delays may occasionally occur due to supplier processing, carrier networks, weather events, peak shopping periods, or other circumstances outside our control.

Shipping Costs

We are pleased to offer FREE metro delivery on most furniture orders across Australia, with shipping already included in the advertised price for most eligible products.

Delivery charges, where applicable, are calculated based on the delivery location and displayed at checkout before payment.

Applicable WA, TAS & NT delivery charges are shown at checkout.

Some non-furniture products and selected suppliers may have separate shipping arrangements. Where applicable, these will be displayed on the product page or at checkout.

Tracking Information

Most orders include tracking information.

Please note:

  • Tracking details may take 3–7 business days to become active after dispatch.
  • Some suppliers or carriers may provide delayed or partial tracking updates.
  • If your tracking does not update immediately, please allow additional time before contacting our Customer Support team.

Split Shipments

If your order contains multiple products, they may be dispatched separately from different locations.

As a result:

  • Items may arrive on different days.
  • You may receive multiple tracking numbers.
  • There is no additional shipping charge for split shipments where free delivery applies.

Incorrect Shipping Address

Please ensure your delivery address is complete and correct before submitting your order.

Greenora Living cannot accept responsibility for orders that are:

  • Delivered to an incorrectly supplied address.
  • Returned due to incomplete or invalid address details.

If an order is returned because an incorrect or incomplete delivery address was provided, additional shipping charges may apply to resend the item.

Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at:

info@greenoraliving.com.au

We will work with our suppliers and delivery partners to investigate your delivery.

Packages delayed due to courier networks, weather conditions, peak periods, or other circumstances outside our reasonable control are not considered lost until confirmed by the shipping carrier.

Order Changes & Cancellations

Orders may only be cancelled or amended within 12–24 hours of being placed, subject to the order not having entered processing or dispatch.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Please refer to our Returns & Refunds Policy for information regarding eligible returns after delivery.

Australian Consumer Law

Nothing in this Shipping Policy is intended to limit or exclude any rights or remedies available to you under the Australian Consumer Law (ACL).

If you have any questions about shipping or delivery, please contact our Customer Support team at:

info@greenoraliving.com.au

We are always happy to assist.