Shipping policy

 

Shipping Policy (Australia)

Thank you for shopping with Greenora Living. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy before placing your order.


Order Processing

All orders are processed within 1–5 business days (excluding weekends and public holidays).

As we operate using a dropshipping model, products are shipped directly from our trusted Australian and international suppliers. Processing times may vary depending on product availability and supplier location.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).


Estimated Delivery Timeframes

Estimated delivery times are:

  • Australia: 7–21 business days
  • New Zealand: 10–25 business days
  • International: 10–30 business days

Please note:

  • Delivery timeframes are estimates only and are not guaranteed.
  • Delays may occur due to supplier processing, carrier networks, weather events, customs clearance, or peak shopping periods.


Shipping Costs

We are pleased to offer FREE metro delivery on most furniture orders across Australia, with shipping already included in the advertised price for most products.

Some regional, rural, and remote locations may incur an additional shipping charge due to carrier surcharges or limited service availability.

If an additional shipping fee applies to your delivery address, we will contact you before processing your order. You will have the option to:

  • Proceed with your order by accepting the additional shipping charge, or
  • Cancel your order for a full refund.

No additional shipping charges will ever be applied without your approval.

Some non-furniture products and selected suppliers may have separate shipping arrangements, which will be clearly displayed on the product page or at checkout.


Tracking Information

Most orders include tracking information.

Please note:

  • Tracking details may take 3–7 business days to become active after dispatch.
  • Some suppliers may provide delayed or partial tracking updates.
  • If your tracking does not update immediately, please allow additional time before contacting our support team.


Split Shipments

If your order contains multiple products, they may be shipped separately from different suppliers.

As a result:

  • Items may arrive on different days.
  • You may receive multiple tracking numbers.
  • There is no additional shipping charge for split shipments where free delivery applies.


Incorrect Shipping Address

Please ensure your delivery address is correct before completing your order.

Greenora Living cannot accept responsibility for orders that are:

  • Delivered to an incorrectly supplied address.
  • Returned due to incomplete or invalid address details.

If an order is returned to the supplier because of an incorrect address, additional shipping charges may apply to resend the item.


Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at:

info@greenoraliving.com.au

We will work directly with our suppliers and shipping partners to investigate your delivery.

Packages delayed due to courier networks, customs processing, weather conditions, or other circumstances outside our control are not considered lost until confirmed by the shipping carrier.


Order Changes & Cancellations

Orders may only be cancelled or amended within 12–24 hours of being placed.

Once an order has entered processing or has been dispatched by the supplier, it cannot be cancelled.

Please refer to our Returns & Refunds Policy for information about eligible returns after delivery.


International Orders

For international deliveries:

  • Customs duties, import taxes, and other government charges (where applicable) are the responsibility of the customer.
  • Greenora Living is not responsible for delays caused by customs authorities or border inspections.


Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law (ACL).

If you have any questions about shipping or delivery, please contact our Customer Support team at info@greenoraliving.com.au. We are always happy to assist.