Queen Mattress 23cm Pocket Spring – Reversible Foam & Firm Support, White Grey
*WA, TAS & NT may incur additional shipping charges.
🇦🇺 Australian-Owned & Operated
🔒 Secure Checkout & Trusted Payments
🚚 Tracked Australia-Wide Delivery
🛡️ 12-Month Warranty
💬 Friendly Australian Customer Support
Shipping Policy (Australia)
Thank you for shopping with Greenora Living. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy before placing your order.
Order Processing
All orders are processed within 1–5 business days (excluding weekends and public holidays).
As we work with trusted Australian and international suppliers, products may be shipped directly from the supplier. Processing times may vary depending on product availability, supplier location, and carrier networks.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Estimated Delivery Timeframes
Estimated delivery times are:
- Australia: 5–8 business days after dispatch
- New Zealand: 10–25 business days
- International: 10–30 business days
Please note:
- Delivery timeframes are estimates only and are not guaranteed.
- Delays may occur due to supplier processing, carrier networks, weather events, customs clearance, or peak shopping periods.
Shipping Costs
We are pleased to offer FREE metro delivery on most furniture orders across Australia, with shipping already included in the advertised price where applicable.
Some regional, rural, and remote locations may incur an additional shipping charge due to carrier surcharges or limited service availability.
If an additional shipping fee applies to your delivery address, we will contact you before processing your order. You will have the option to:
- Proceed with your order by accepting the additional shipping charge, or
- Cancel your order for a full refund.
No additional shipping charges will be applied without your approval.
Some non-furniture products and selected suppliers may have separate shipping arrangements, which will be clearly displayed on the product page or at checkout.
Tracking Information
Most orders include tracking information.
Please note:
- Tracking details may take several business days to become active after dispatch.
- Some suppliers or carriers may provide delayed or partial tracking updates.
- If your tracking does not update immediately, please allow additional time for the carrier or supplier to update the shipment.
Split Shipments
If your order contains multiple products, they may be shipped separately from different suppliers.
As a result:
- Items may arrive on different days.
- You may receive multiple tracking numbers.
- There is no additional shipping charge for split shipments where free delivery applies.
Incorrect Shipping Address
Please ensure your delivery address is correct before completing your order.
Greenora Living cannot accept responsibility for orders that are:
- Delivered to an incorrectly supplied address.
- Returned due to incomplete or invalid address details.
If an order is returned to the supplier because of an incorrect address, additional shipping charges may apply to resend the item.
Lost or Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us at: info@greenoraliving.com.au
We will work directly with our suppliers and shipping partners to investigate your delivery.
Packages delayed due to courier networks, customs processing, weather conditions, or other circumstances outside our control are not considered lost until confirmed by the shipping carrier.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
We may be able to accommodate a request before the order enters processing or is dispatched.
Once an order has entered processing or has been dispatched by the supplier, changes or cancellation may no longer be possible.
This does not affect any rights or remedies you may have under the Australian Consumer Law.
Please refer to our Returns & Refunds Policy for information about eligible returns after delivery.
International Orders
For international deliveries:
- Customs duties, import taxes, and other government charges (where applicable) are the responsibility of the customer.
- Greenora Living is not responsible for delays caused by customs authorities or border inspections.
Your Rights Under Australian Consumer Law
Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law (ACL).
If a product does not meet the consumer guarantees that apply under Australian law, you may be entitled to a remedy depending on the circumstances.
If you have any questions about shipping or delivery, please contact our Customer Support team at support@greenoraliving.com.au. We are always happy to assist.
PRODUCT DESCRIPTION
Bring elegance to your bedroom with this premium 23cm Queen Mattress from the AERO Series — designed for Australian couples and individuals who refuse to compromise on sleep quality. The innovative reversible foam layer lets you personalise your comfort level, switching effortlessly between medium firm (7.0) and firm (8.0) support to suit your body and sleep style. No more settling for a one-size-fits-all mattress.
Upgrade your sleep with an independent pocket spring system that contours to your body's natural curves, delivering targeted pressure relief from head to toe. The breathable knitted fabric cover promotes consistent airflow throughout the night, helping you stay cool and comfortable in Australia's warmer seasons. Delivered vacuum-packed in a compact mattress-in-a-box, it's ready to use within 24 hours of unpacking — no tools, no fuss.
Combine comfort with practicality thanks to the zipped, machine-washable cover that keeps your sleep surface fresh and hygienic. Backed by a 5-year warranty, this is a long-term investment in better sleep for your home.
Key Features
- ✔ 23cm thick mattress for premium depth and support
- ✔ Reversible foam layer — switch between 7.0 Medium Firm and 8.0 Firm support
- ✔ Independent pocket spring system for targeted body contouring
- ✔ Motion isolation technology — minimal partner disturbance
- ✔ Breathable knitted fabric cover for all-night airflow
- ✔ Zipped, machine-washable cover for easy maintenance
- ✔ Vacuum-packed mattress-in-a-box for simple delivery and setup
- ✔ No assembly required — expands to full size within 24 hours
- ✔ 5-year warranty included
Why You'll Love It
- ✔ Personalise your firmness without replacing your mattress
- ✔ Pocket springs adapt to your body shape for pressure-free sleep
- ✔ Stays cool through the night with breathable fabric construction
- ✔ Machine-washable cover keeps your bed fresh and hygienic
- ✔ Compact box delivery fits through standard doorways with ease
- ✔ Durable build backed by a 5-year manufacturer's warranty
Perfect For
- ✔ Couples with different sleep and firmness preferences
- ✔ Master bedrooms in family homes and apartments
- ✔ Guest rooms needing a versatile, quality sleep surface
- ✔ Contemporary and modern bedroom interiors
- ✔ First-home buyers furnishing their bedroom
- ✔ Anyone upgrading from an older spring or foam mattress
Specifications
- Brand: Giselle Bedding — AERO Series
- Size: Queen
- Dimensions: 153cm x 203cm x 23cm
- Thickness: 23cm
- Firmness: 7.0 (Medium Firm) / 8.0 (Firm) — reversible
- Colour: White and Grey
- Spring System: Independent Pocket Springs
- Cover: Breathable knitted fabric, zipped, machine washable
- Weight: 32.2kg
- Assembly Required: No
- Packaging: Vacuum packed — Mattress in a Box
- Expand Time: Allow up to 24 hours after unpacking
- Package Contents: 1 x Queen Mattress
- Warranty: 5 Years
- SKU: MATTRESS-E-AERO-23-Q
Why Buy From Greenora Living
- ✔ Australian owned online store
- ✔ Carefully selected quality furniture
- ✔ Australia-wide delivery
- ✔ Secure checkout
- ✔ Friendly customer support
- ✔ Easy returns process
- ✔ Premium furniture curated for Australian homes
Frequently Asked Questions
How do I change the firmness level?
Simply unzip the cover and flip the foam layer to switch between 7.0 Medium Firm and 8.0 Firm support. No tools required — takes just a few minutes.
How long does the mattress take to expand?
After removing from the vacuum packaging, allow up to 24 hours for the mattress to fully expand to its normal shape and size.
Is the cover removable and washable?
Yes — the zipped knitted fabric cover is fully removable and machine washable, making it easy to keep your sleep surface clean and hygienic.
What's included in the package?
You'll receive 1 x Giselle Bedding AERO Series Queen Mattress, vacuum-packed in a box. No additional accessories are included.
Does this mattress require a base or bed frame?
Yes, we recommend pairing this mattress with a compatible queen-size bed frame or base for optimal support and longevity. Browse our Queen Bed Frames collection for matching options.
Is this mattress suitable for an adjustable base?
This mattress is designed for use on a flat or slatted base and is not recommended for use with an adjustable or articulated base.
Can colours vary slightly from the photos?
Yes, minor colour variations may occur due to different screen calibrations and lighting. The mattress is White and Grey as described.
How long is the warranty?
This mattress comes with a 5-year manufacturer's warranty covering defects in materials and workmanship under normal use conditions.
- In stock, ready to ship
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