Refund Policy - Your Guide to Returns and Exchanges



Refund Policy - Your Guide to Returns and Exchanges

Thank you for shopping with Greenora Living. We strive to ensure you are satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refunds

You may be eligible for a refund if:

  • The item is returned within 14 days of delivery

  • The item is unused and in its original condition

  • The item is in its original packaging

  • Proof of purchase (order confirmation or receipt) is provided

Items that do not meet these requirements may not qualify for a refund.

Non‑Refundable Items

The following items are not eligible for refunds:

  • Gift cards

  • Final sale or clearance items

  • Personalized or custom‑made products

  • Items damaged due to misuse, improper care, or normal wear and tear

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging.

After review, we will offer a replacement or a full refund at no additional cost to you.

Refund Process

To request a refund, contact us at info@greenoraliving.com with your order number and reason for the request. We will provide instructions for the next steps.

Please do not return any items without prior authorization, as they may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the refund is due to a damaged, defective, or incorrect item.

Original shipping charges (if any) are non‑refundable.

Processing of Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original method of payment within 5–10 business days, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your credit card company, as processing times may vary

  • Contact your bank for additional information

If you still have not received your refund, please contact us at info@greenoraliving.com. 

Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed and may no longer be eligible for cancellation or refund.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: info@greenoraliving.com